We are looking for an experienced CUSTOMER SUCCESS MANAGER (m/f/d) to support our partners and customers in their projects with conemis software, enable new conemis users, and help existing users with their daily challenges. Your goal is empowering people and organizations to handle today’s speed and complexity in enterprise software to make innovation meaningful and potentiate progress in their business.​

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As a CUSTOMER SUCCESS MANAGER, you are the first point of contact for our customers and develop solutions for them so that they can make full use of conemis transition cloud and love the value the software delivers. Besides that, you will refine our customer success processes in cooperation with the product team.  ​

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To be a successful CUSTOMER SUCCESS MANAGER, you should have strong interpersonal, leadership, conceptual, and communication skills. You should also possess in-depth experience in operating enterprise software and be eager to become an expert in the functional range of the conemis software.

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Your responsibilities​

• Be an example in our customer success organization and inspire a growing team  ​
• Help make our software better by being the voice of the customer to the product and marketing team ​
• Genuinely care about and understand customer needs
• Develop a healthy customer relationship and build trust ​
• Educate our clients and partners by delivering demos and training ​
• Onboard new clients and act as a customer advocate ​
• Help customers solve their functional challenges creatively and hands-on ​
• Promote customer loyalty ​
• Think global ​
• Ability to get stuff done and execute quickly while continually improving  processes

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Preferred qualifications & skills​

• You have several years of relevant professional experience in customer care, customer success, technical account management, sales engineering or consulting of an enterprise software company  ​
• You have experience in the application or implementation of software ​
• University degree in software, business informatics, business administration or equivalent experience ​
• Strong analytical, organizational, and creative thinking skills ​
• You are appreciated for your strong communication skills and therefore you are able to moderate demanding customer meetings ​
• Interpersonal and customer service skills ​
• Ability to work in a fast-paced environment and handle multiple priorities with a high degree of discipline and initiative ​
• You love it when you can keep improving processes so that your job and organization work beautifully and effectively ​
• Fluent language skills in German and English

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Apply now - we‘re looking forward to you and your ideas!