Merging a Salesforce Service Cloud org into a new one


A German leading global supplier to the automotive and industrial sectors with around 83,000 employees and approximately 200 locations in over 50 countries. It has a global network of manufacturing locations, research and development facilities, and sales companies.


  • Migrating from an old Salesforce org
  • Merging with existing data in destination org
  • Very high complexity of transformation, deduplication, and merging
  • 1M email messages and 40 GB of email attachments to be migrated


  • Migration with full-scope UAT, PROD and DELTA
  • Salesforce Chatter included in migration scope
  • 10 objects, 200 fields
  • A total of 2M records transferred onto the new platform
  • Great success in time, scope, and budget