Moving 18,000 users
to Salesforce almost
2 months ahead
of schedule

Deloitte has helped our client migrate over 138 countries from 4 legacy applications to Salesforce.

Learn how we reduced the original timeline by 30% and still finished almost 2 months early

As a part of a technical transformation of their global CRM platform towards Salesforce Sales and Service Cloud, the aim of our customer was a transition from four different Oracle CRM on Demand (CRMOD) instances plus one custom-built data base to one unified Salesforce instance. In the end, supported by Deloitte as a consulting partner and by conemis transition cloud (ctc), the project was accomplished in seven individual deployments for 29 sales regions with over 138 countries and more than 18,000 users.

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Client Business Goals

Harmonizing different processes with Salesforce.

Uniting all users on one Salesforce org.

Introducing several innovations during the migration.

Clean data with correct visibility to authorized persons only.

Challenges along the Way

  • Need of extensive data conversion for multiple business units

  • Very complex transformation rules and procedures required

  • Data from five independent sources to be consolidated

  • Sensitive and Bafin-regulated (Federal Financial Supervisory Authority) data to be handled with care

  • Definite, ambitious timeline due to source licenses expiring

  • Need of reacting to the Covid-19 pandemic mid-project

About the client

The client is a global powerhouse, focusing on the areas of electrification, automation and digitalization. As one of the world's largest producers of energy-efficient, resource-saving technologies, the client is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In 2019, the client generated revenue of €86.8 billion and had around 385,000 employees worldwide.

Solutions

  • A distributed team worked on the project delivery and supported the global deployments in several markets

  • Due to being fully automated by ctc, each go-live worked without any manual processing. No juggling of handmade files was necessary

  • Automation also eliminated the factor of human error from roll-outs

  • Data conversion rules kept in the secure central conemis repository provided one single source of truth

  • Systematic testing in ctc ensured correct results during the whole process

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