Deloitte has helped our client migrate over 138 countries from 4 legacy applications to Salesforce.
As a part of a technical transformation of their global CRM platform towards Salesforce Sales and Service Cloud, the aim of our customer was a transition from four different Oracle CRM on Demand (CRMOD) instances plus one custom-built data base to one unified Salesforce instance. In the end, supported by Deloitte as a consulting partner and by conemis transition cloud (ctc), the project was accomplished in seven individual deployments for 29 sales regions with over 138 countries and more than 18,000 users.Download Complete Success Story
Harmonizing different processes with Salesforce.
Uniting all users on one Salesforce org.
Introducing several innovations during the migration.
Clean data with correct visibility to authorized persons only.
Need of extensive data conversion for multiple business units
Very complex transformation rules and procedures required
Data from five independent sources to be consolidated
Sensitive and Bafin-regulated (Federal Financial Supervisory Authority) data to be handled with care
Definite, ambitious timeline due to source licenses expiring
Need of reacting to the Covid-19 pandemic mid-project
The client is a global powerhouse, focusing on the areas of electrification, automation and digitalization. As one of the world's largest producers of energy-efficient, resource-saving technologies, the client is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In 2019, the client generated revenue of €86.8 billion and had around 385,000 employees worldwide.
A distributed team worked on the project delivery and supported the global deployments in several markets
Due to being fully automated by ctc, each go-live worked without any manual processing. No juggling of handmade files was necessary
Automation also eliminated the factor of human error from roll-outs
Data conversion rules kept in the secure central conemis repository provided one single source of truth
Systematic testing in ctc ensured correct results during the whole process