Consolidation of 25,000 users in migration to global Sales and Service Cloud

November 25, 2022
Michael Wirth

The customer is a global powerhouse in the areas of electrification, automation, and digitalization, and one of the world‘s largest producers of energy-related technologies and medical devices.  

In a migration project from 4x Oracle CRM on Demand systems, the customer faced challenges that were not only numerous, but also of very diverse nature. They included complex rules and procedures, an extraordinary number of users and independent sources, and a high amount of data. Besides, the whole process had to be managed amidst a peak phase of the Covid-19 pandemic.

Read here how the customer was enabled to overcome these challenges and what was the result.